TERMS & CONDITIONS
AGREEMENT BETWEEN USER AND RETOUCHINGACADEMY.COM
Welcome to Retouching Academy.com!
The retouchingacademy.com website (the “Site”) is comprised of various web pages operated by Queenscliff Global LLC. Retouchingacademy.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of Retouchingacademy.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. Your usage of any service, tool, or function of this Site, or offered through this Site, including any purchase of a product or service, or viewing the content of any webpage, or the downloading of any file of any nature, such as all action sets, plugins, panels, eBooks, podcasts and books purchased or otherwise obtained from this Website (including but not limited to textures within action sets, third party software plugin recipes, panels, information, graphics, data, images or other materials, products, and services provided by and through the Website) (“Products” and/or “Services”) is your express indication to us that you agree to be bound by each and every term of the then current version of these Terms and Conditions.
Retouchingacademy.com is an E-commerce Site for the purpose of: providing information regarding Photoshop usage and Photography techniques in the form of blogs, videos, podcasts, text and other content; forum for the discussion of Photoshop techniques; sales of photo retouching and photography related eBooks, study guides, Photoshop Actions, educational video courses, plugins created by us and our affiliates.
Our Support Policy
The Retouching Academy office is located in Los Angeles, CA and we work and provide support in the PDT timezone; from 9:00am to 5:00pm, Monday to Friday only. The maximum response time is 48 hours.
We also take occasional leave on public holidays and other such events, so we can be with our families.
We always strive to offer the best possible support as fast as possible, but please be aware that outside of these hours, your support requests will be answered on the following working day, as we do sleep at night just like every disciplined artist around the globe.
Limitation of Support
Retouching Academy provides support services to customers only. Support includes installation guidance, bug fixing (RA Panels issues ONLY), and problem-solving with features explained on our sales page.
Please submit a ticket to a designated RA Panels Support Team here.
Please check the FAQ page before submitting any messages to our support helpdesk for instant support.
Support does NOT include:
- General basic computer knowledge support
- General Adobe Photoshop or Adobe Extension Manager support
- Retouching education
- Solving problems for plugins or scripts that are not packaged with our panels
- Other extensions & plugins integration
- Adding new features or extending the currently available features outside of our scheduled updates
- Changing colors and/or size of panels for individuals
- Any type of modification or customization outside of the use of our own customization features
Whilst we’d love to be able to help with requests like those mentioned above, it simply wouldn’t be possible for our small team to provide such support to our massive user base.
Inappropriate Conduct and Language
We are committed to fostering a respectful and harmonious environment for all users engaging with our services. While we encourage open communication and feedback, we have a zero-tolerance policy for any behavior that constitutes harassment, any use of foul language, offensive remarks, excessive emailing that strains our support resources, as well as disrespectful behavior directed toward our representatives or other users.
Any violation of this policy may result in the immediate termination of your access to our services, without prior notice or liability. We reserve the right to take appropriate legal action if necessary.
By using our services, you agree to communicate in a courteous and professional manner, refraining from any behavior that may be considered offensive, threatening, or disrespectful.
Please bear in mind that our representatives are here to assist you and are dedicated to ensuring a pleasant experience for everyone. Any disagreement or dissatisfaction should be expressed constructively and without resorting to inappropriate language or conduct.
We greatly appreciate your cooperation in helping us uphold a positive, considerate, and respectful community.
Queenscliff Global LLC, along with its associates, maintains the right to decline or cancel services, terminate accounts, or modify or remove content at our sole discretion.
Please remember that our representatives are here to assist you, any disagreement or dissatisfaction should be expressed constructively and without resorting to inappropriate language or conduct.
Occasionally, after an update is released, we may discover bugs in our panels. We will endeavor to fix these bugs as soon as possible, but please be aware that it does take time for our development team to find and fix bugs, and then test our system to ensure that no other issues are present within the system after the fix has been applied.
Even though we would love to be able to have every plugin and extension available for Adobe Photoshop work with our panels, this simply is not possible. Some plugins and extensions may conflict with our panels, and, unfortunately, there is nothing we can do about that.
Please do not contact us if you have issues with other plugins and extensions not working properly along with our panels – we will not be able to assist with these issues. You may either disable the problem plugin, reach out to the problem plugin’s support team, or look for an alternative.
You acknowledge that by your purchase, the ownership and copyright of the actions, ebooks and/or our other Products do not get transferred to you and you must not claim that it is yours. Your license is non-transferable and you are not allowed to sell, share, rent, give, distribute, sub-license, or otherwise transfer the right to use the actions, ebooks and/or our other Products to anyone else (i.e. other photographers, friends, co-workers, relatives, etc.) or install the products on computers not owned by the purchaser.
By purchasing our Products, you agree to NOT resell or redistribute these products to others. The actions, ebooks and/or our other Products may be installed ONLY on computers owned by the buyer of the product. Any redistribution of our Products on physical memory storage devices, CDs, DVDs, via forums, websites or any other medium is a violation of these terms.
You are not allowed to modify or superficially alter any of our Products and resell them as your own. You may not dissect our Products and then use our concepts in your own products for resale.
You acknowledge that all products on retouchingacademy.com are non-refundable and not returnable, under any circumstances, due to their digital nature. It is the industry standard and we strongly encourage you to carefully read descriptions on the product pages and watch the videos where available to make sure you would like to purchase any of our Products. Please do not purchase if you are not willing to take the risk.
Prior to purchase, please make sure you have proper software installed, our Products do not include the software to run them. No digital Products purchased on retouchingacademy.com are returnable or exchangeable.
It is your responsibility to back up the Products you purchase. If you cannot restore or locate the actions, ebooks and/or our other Products you purchased, we will try and assist you, but are in no way obligated to store or re-issue your purchases. It is taking up our human resources, which may not be available due to the small size of our company. Our Products are also sold via our partners’ websites, so we often may not possess any details or proof of your purchase. If you cannot present proof of your purchase, such as a Paypal or credit card receipts and we cannot verify your purchase in our records, replacement of your lost purchase may not be possible.
Please note, we are not responsible for keeping any information of your purchases, it is your sole responsibility to backup your downloads.
Visiting Retouchingacademy.com or sending emails to Queenscliff Global LLC constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
Please note that there are no user accounts of the RetouchingAcademy.com website.
Your course purchases are delivered to your mailbox via a digital product delivery service. You are responsible for the download, storage and reasonable backup of your digital purchases. In case your download/downloads have been damaged or lost, please reach out to our Support Team providing the email address and date of your purchase.
UPDATE (Aug 2020): Our new Skin Retouching video course, as well as the Pro Beauty Retouching, is hosted on our new streaming platform. To watch the course please log in using the email address you purchased the course with here: Your Course Library.
We reserve the right to decline download links re-activation if:
- we cannot locate a purchase and no proof of purchase can be provided by an individual requesting link re-activation;
- an unreasonable number of link re-activation has been requested by a customer;
- we have reasons to believe that the Usage Licence might be or has been violated by a customer.
You may not assign or otherwise transfer your account or purchases to any other person or entity. You acknowledge that Queenscliff Global LLC is not responsible for third-party access to your account that results from theft or misappropriation of your account.
Queenscliff Global LLC does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use RetouchingAcademy.com only with the permission of a parent or guardian.
To re-download the previously purchased RA Panels – Beauty Retouch, MUA Retouch and/or Pixel Juggler – please log in to your account on the designated RA Panels website: https://retouchingacademylab.com.
If you purchased the Beauty Retouch panel before Apr 29, 2020, please reinstate your account in accordance with the current Software Product License following the instructions on the first page you will see upon your first login on the new website (read more here).
We reserve the right to refuse or cancel service or terminate a user account if:
- we cannot locate a purchase and no proof of purchase can be provided by an individual requesting access to an account;
- an unreasonable number of downloads has been performed by a RA Panels user;
- we have evidence that shows that the RA Panels Software Product License has been violated by a customer.
If you use the RetouchingAcademyLab.com website, you are responsible for maintaining the confidentiality of your account and password, if and when we make the provision for the same and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
You may not assign or otherwise transfer your account or purchases to any other person or entity. You acknowledge that Queenscliff Global LLC is not responsible for third party access to your account that results from theft or misappropriation of your account.
Queenscliff Global LLC and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Queenscliff Global LLC does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use RetouchingAcademy.com only with the permission of a parent or guardian.
The Website and its original content, tools, services, features and products are owned by Queenscliff Global LLC and protected under International and Federal Copyright Laws. Any unauthorized distribution, sharing, reprinting, reproduction or other use of this material is prohibited and the violators will be prosecuted.
No part of the website content, our actions, plugins, ebooks, books or our other Products shall be redistributed, reproduced, transmitted or sold in whole or in part in any form, electronic or mechanical by current technology or invented in the future without express written permission from the owner, Queenscliff Global LLC.
All copyright, trademarks and registered trademarks appearing in our guides, ebooks, books, articles, blog posts and tutorials are the property of their respective owners.
By reading our guides, ebooks, books, articles, blog posts and tutorials you agree that we are not responsible for the successful or unsuccessful implementation of any newfound knowledge and skills you choose to use in your retouching or photography as a result of any information presented in these guides.
Retouchingacademy.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Queenscliff Global LLC and Queenscliff Global LLC is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Queenscliff Global LLC is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Queenscliff Global LLC of the site or any association with its operators.
Certain services made available via Retouchingacademy.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Retouchingacademy.com domain, you hereby acknowledge and consent that Queenscliff Global LLC may share such information and data with any third party with whom Queenscliff Global LLC has a contractual relationship to provide the requested product, service or functionality on behalf of Retouchingacademy.com users and customers.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Queenscliff Global LLC or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Queenscliff Global LLC content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Queenscliff Global LLC and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Queenscliff Global LLC or our licensors except as expressly authorized by these Terms. Use is at your own sole risk.
We are not responsible for any virus or malware, and related harm, injury and damage, of any nature that your computer or other devices become in contact with while you are using our Site, tools or services. Please maintain up to date anti-virus anti-malware software at all time while you are using our Site, and related tools, services and functions. We are not responsible for any loss, injury or damage of any nature that takes place due to your following of any Photoshop related or other educational or informative instructions you are exposed to via our Site or service.
The information contained in our guides, ebooks, books, articles, blog posts and tutorials is for informational purposes only. Any advice that we give is our opinion based on our own personal and professional experiences. There is no one rule for everyone in photography or retouching, so please take all the knowledge we offer, try the ideas you like, and implement what works best for you into your own workflow.
The material in our guides, ebooks, books, articles, blog posts and tutorials may include information, products or services provided by third parties. Third Party Materials comprise of the products and opinions expressed by their owners. As such, we do not assume responsibility or liability for any Third Party Material or opinions. The publication of such Third Party Materials does not constitute our guarantee of any information, instruction, opinion, products or services contained within the Third Party Material. The use of recommended Third Party Material does not guarantee any results or success related to your work. Publication of such Third Party Material is simply a recommendation and an expression of our opinion of that material.
This website, our eBooks, actions, panels, third party plugins and our other Products are provided “as is”. We offer no warranty, explicit or implied, regarding any of our products, the accuracy and efficiency of any information, any implied warranties of merchantability or suitability for a particular purpose.
You acknowledge that you understand that there are links contained in our guides, ebooks, books, articles, blog posts and tutorials that we may benefit from financially as an affiliate partner.
We do not warrant that any of our products will meet your requirements or that their use will be uninterrupted or error free.
MATERIALS PROVIDED TO RETOUCHINGACADEMY.COM
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Queenscliff Global LLC has no obligation to monitor the Communication Services. However, Queenscliff Global LLC reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Queenscliff Global LLC reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Queenscliff Global LLC reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Queenscliff Global LLC’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Queenscliff Global LLC does not control or endorse the content, messages or information found in any Communication Service and, therefore, Queenscliff Global LLC specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Queenscliff Global LLC spokespersons, and their views do not necessarily reflect those of Queenscliff Global LLC.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
We treat communication in the Retouching Academy Facebook Group in a similar fashion.
Queenscliff Global LLC does not claim ownership of the materials you provide to Retouchingacademy.com (including feedback and suggestions) or posts via our Submissions email, upload, input or submit to any Queenscliff Global LLC Site or our associated services, including any content you post on to our forum or Retouching Academy Facebook Group, (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Queenscliff Global LLC, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission, and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Queenscliff Global LLC is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Queenscliff Global LLC’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
The Service is controlled, operated and administered by Queenscliff Global LLC from our offices within the United States of America. If you access the Service from a location outside the United States of America, you are responsible for compliance with all local laws. You agree that you will not use the Queenscliff Global LLC Content accessed through Retouchingacademy.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
A. We respect the intellectual property of others, and we ask you to do the same. We may, in appropriate circumstances and at our own discretion, suspend or terminate the access of and take other action against users, subscribers, registrants and account holders who infringe the copyright rights of others.
- B. If you believe that your work has been copied and is accessible via our Site or in a way that constitutes copyright infringement, or that our Site contains links or other references to another location that contains material or activity that infringes your copyright rights, you may notify us by providing the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. sec. 512) to our copyright agent via our Contact Us page set forth below:(i) A physical or electronic signature of person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- (ii) Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works;
- (iii) Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- (iv) Information reasonably sufficient to permit Us to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
- (v) A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- (vi) A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
Send your DMCA related copyright notice to: legal (at) retouchingacademy.com
Note: Only copyright complaints should be sent to this email address. No other communications will be accepted or responded to.
You agree to indemnify, defend and hold harmless Queenscliff Global LLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Queenscliff Global LLC reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Queenscliff Global LLC in asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. QUEENSCLIFF GLOBAL LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
QUEENSCLIFF GLOBAL LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. QUEENSCLIFF GLOBAL LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TERMINATION / ACCESS RESTRICTION
Queenscliff Global LLC reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in Los Angeles, CA in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Queenscliff Global LLC as a result of this agreement or use of the Site. Queenscliff Global LLC’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Queenscliff Global LLC’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Queenscliff Global LLC with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Queenscliff Global LLC with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Queenscliff Global LLC with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
CHANGES TO TERMS
Queenscliff Global LLC reserves the right, in its sole discretion, to change the Terms under which Retouchingacademy.com is offered. The most current version of the Terms will supersede all previous versions. Queenscliff Global LLC encourages you to periodically review the Terms to stay informed of our updates. Your usage of any tool, service, function or content that we provide via this Site subsequent to any modification by us of these Terms is your express indication to us that you agree to be bound by each and every term and condition of the modified Terms as published on our Site.
© ALL RIGHTS RESERVED. All our guides, ebooks, books, articles, blog posts, tutorials, actions, panels and our other Products on this website are Copyright 2023 Queenscliff Global LLC, its contributors and affiliate partners, except where a different copyright ownership is mentioned.
Effective as of March 30, 2013