Terms & Conditions

You can reach our Customer Support Team via the Contact page. We offer email assistance during our operating hours in the Pacific Time Zone, 9:00 AM to 5:00 PM, Monday to Friday. We occasionally take time off on public holidays, but no customer email goes unanswered.

RA PanelsFor all Retouching Panels technical and administrative support, contact the dedicated RA Panels Support Team. For instant answers, check the RA Panels FAQ, or view our RA Panels Support Policy.

By purchasing our Products, you agree not to resell or redistribute them. Any redistribution of our Products on physical memory devices or cloud storage, via forums, websites, or any other medium is a violation of these Terms.

You may not share, distribute, reproduce, resell, or otherwise exploit the course content in any manner that violates copyright laws or our intellectual property rights. You may not modify or superficially alter any of our Products and resell them as your own, and you may not dissect our Products to use the parts in your own products.

Access to purchased courses is limited to the account holder and may not be transferred or shared with others. Failure to comply may result in the suspension or termination of your access without a refund.

RA PanelsFind our RA Panels Software Product License terms.

We want you to have the best experience with our courses and retouching tools. Because our products are digital and instantly accessible upon purchase, they are generally non-refundable.

That said, special circumstances can arise. If you experience an issue with your purchase or believe you have a valid reason for a refund, please reach out to us. We’re happy to listen, assist, and find the best possible solution.

RA PanelsFind our RA Panels Return Policy terms.

Our services are operated by Queenscliff Global LLC from our offices in the United States.

If you’re joining us from outside the U.S., please follow any local laws that apply to you, and make sure you’re using our content in line with the rules and regulations of your country.

As of August 2020, our courses are hosted on the Kajabi streaming platform. You can log into your course library with the email address you purchased with from the customer login page. If you purchased our older downloadable courses, please contact our Customer Support team with the email address you purchased them with.

All courses are streamed online and are not available for download, except for the bonus materials and practice files included in the courses.

By purchasing our video courses, you are granted a non-exclusive, non-transferable, limited license to access and view the course content for personal and educational purposes only. We reserve the right to update or modify course content at any time to keep it accurate and relevant. While we strive to provide lifetime access, we cannot guarantee indefinite availability due to potential updates, technical limitations, or changes in business operations.

To re-download previously purchased RA Panels — Beauty Retouch, MUA Retouch, and Pixel Juggler — log in to your Member Account on the Retouching Academy Lab website.

RA PanelsFor all Retouching Panels technical and administrative support, contact the dedicated RA Panels Support Team, or check the RA Panels FAQ for instant answers. Return terms are on the RA Panels Return Policy page.

We respect the intellectual property of others and ask that you do the same. If we find that a user is infringing copyrights, we may take appropriate action, including suspending or terminating access.

If you believe your copyrighted work has been used on our Site without permission, please send a DMCA notice with the required details to [email protected]. We’ll review your request promptly and take the necessary action.

We’re committed to a positive, respectful environment for all users. While we welcome open communication and feedback, we have a zero-tolerance policy for harassment, offensive language, excessive emails that strain our support team, or disrespectful behavior toward our team or other users.

By using our services, you agree to communicate professionally and courteously. If you have concerns or disagreements, please express them constructively.

Any violation may result in account suspension or termination without prior notice or liability, and we reserve the right to take appropriate legal action if necessary.

Queenscliff Global LLC, along with its associates, reserves the right to decline or cancel services, terminate accounts, or modify or remove content at our sole discretion.