Frequently Asked Questions
We are a team of passionate artists, elite retouchers and internationally published photographers.
Courses & eBooks
We deliver our educational materials to you via one of the leading web services on the digital product market – eJunkie. The eJunkie download links are by default time-sensitive and have a limited number of download attempts to prevent unauthorized product distribution. Please download your purchase (ZIP files) to your computer as soon as you receive the download link, and make sure the ZIP file is 100% downloaded. If your internet connection is slow and not very stable the download process may be interrupted and eJunkie will count it as one download attempt.
If the ZIP file is downloaded only partially, your decompression program will tell you that the file is corrupt and will not open it. You need to download the ZIP file/files again.
If your internet connection is preventing you from downloading the ZIP file completely, please do not use up all your download attempts and try downloading your purchase from another place with a solid internet connection (from work or a public place with free stable WiFi). If after your maximum number of attempts your download link expires, please e-mail us at email@example.com and we will send you a re-activated download link to deliver your purchase to you.
We understand that many of our readers and customers are self-employed professionals and may need proof of purchase for their accounting records.
eJunkie Shopping card and PayPal are among the leading services that are used for delivery in the digital goods industry. The email receipts they provide our buyers with are acceptable as proof of purchase for your bookkeeping records, just like any other email receipts you receive when purchasing physical and digital products on Amazon or Ebay.
We do not offer PDF invoices, because we only offer products, not services. The e-mail purchase confirmation and Paypal receipts are sufficient for accounting records around the world.
Please feel free to make a screenshot of the digital receipts upon completing your purchase or print them out for your bookkeeping purposes.
Delivery & Returns
Please read the descriptions of our educational materials before purchasing them to avoid buying something that you don’t need for your skill level. Our courses are not refundable due to their digital nature. It is the industry standard – you cannot “return” a digital product once you have downloaded it.
If you are unsure about a product’s value for you, please contact us and we will help you figure out what is relevant for your retouching & photography skill level.
Our video courses, digital books or eBooks are digital products available for immediate download. No physical product will be shipped to you.